F A Q

ABOUT GOL

1. What is Gol?

GoL (GoL Travels Pvt Ltd) a multilevel e-service platform to connect the people of Lakshadweep with mainland.

2. How Can I locate Gol?

GoL Travels Private Ltd, Pallichal Rd, Thoppumpadi, Ernakulam,8590089757.

3. How can I make business with GoL?

If you have a order in Lakshadweep contact us at www.goleservice.com.

4. How can I trust Gol?

GoL is a Govt. Authorized Travel Agent (ATA) and above all, owned by islanders.

PAYMENTS & REFUNDS

1. How can I pay for my orders?

You can choose online payment with a credit card, debit card or online bank transfers.

2. How can I trust GoL on payment?

We are not asking your m pin anywhere, we will keep all your credentials and all details safe and secure.

3. Which is the payment gateway using in GoL?

Razor Pay. One of the best online payment platforms available being used by the likes of Swiggy.

4. How can I order for large quantities of the product as part of a corporate order?

You can write to info@goleservice.com for your corporate gifting requirements.

RESTRICTIONS

1. Whether placing order of liquor is an offense?

Yes, it is, under Lakshadweep Prohibition Regulation (LPR) it is an offense.

PACKAGES

1. What will be packages included in this website?

We are providing multiple services through our website/mob app exclusively for the people of Lakshadweep like (e-commerce, logistics, hospitality, doctors booking etc..).

2. Where will be getting the services?

Our platform has wider reach in all Islands of Lakshadweep with our units in each Islands. We also have our own logistics service to all Islands in Lakshadweep.

SHOPPING

1. Is it necessary to have an account to shop from Gol e-service?

Yes, it's necessary to log into the Goleservice account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.

You'll have access to a personalised shopping experience including recommendations and quicker check-out.

2. Why do I see different prices for the same product?

You could see different prices for the same product, as it could be listed by many Sellers.

3. Do sellers on Goleservice ship nationally?

Currently, sellers on Goleservice only ship within Lakshadweep.

ORDERS

1. If the delivery of my order is delayed. What should I do?

On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and also track its status by visiting My Orders.

2. What should I do if my order is approved but hasn't been shipped yet?

Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.

3. Can I take the shipment after opening and checking the contents inside?

As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.

4. How do I know my order has been confirmed?

An e-mail & SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the 'My Orders' section on your Goleservice account.

CANCELLATIONS & RETURNS

1. If I request for a replacement, when will I get it?

In most cases replacement is not taken as it will take place in rare cases because of the expiry date take place when it come back here (Gol Courier).

2. Which products are not eligible for returns?

As we are not in a position to take back the products to return in any cases.

3. Can items be returned after the time period mentioned in the seller's Returns Policy?

No, sellers will not be able to accept returns after the time period mentioned in the seller's Returns Policy.

SHIPPING

1. Why are faster delivery options not available at my location?

Faster delivery options may not be available at your location due to courier related reasons but we’re trying to expand our services to include more places. Stay tuned for updates!

2. What are the standard shipping speeds and delivery charges?

Standard Shipping Speeds and Delivery charges for Gol e-service items vary based on the destination pin code entered with the ship availability to that area.

Orders with items that are Goleservice worth Rs. 10,000 or more will qualify for free delivery, else, a delivery charge according to their weight will be applicable.

Delivery charges and shipping timelines may vary based on area.

PRODUCT REVIEW

1. Are there any guidelines for writing product reviews?

Product reviews on goleservice.com are a great way to help other customers decide what to buy & avoid.

Here are some tips to writing great product reviews:

Have you used this product?

It's always better to review a product you have personally used.

Educate your readers.

Provide a relevant, unbiased overview of the product. Readers are interested in the pros and the cons of the product. Make sure your review stands the test of time, and what you write today is relevant even after years.

Be yourself, be informative. Let your personality shine through, but it's equally important to provide facts to back up your opinion.

Get your facts right! Nothing is worse than inaccurate information. If you're not really sure, research always helps.

Stay concise.

Be creative but also remember to stay on topic. A catchy title will always get attention!

Easy to read, easy on the eyes.

A quick edit & spell check will work wonders for your credibility. Also, break reviews into small, easy paragraphs.

LOGIN & MY ACCOUNT

1. Can I reactivate my inactive Goleservice account?

Yes. To reactivate your Gol e-service account, simply log in with your registered email ID or mobile number/password combination used before deactivation. Your account data will be fully restored, default subscription settings applied.

2. Do I need to verify my mobile number or email address every time I log in?

As the verification step is a one-time process, you won't have to do it again once your account is verified.

3. What should I do if I don't get the OTP or verification code?

Sometimes, SMS messages may be delayed by a few minutes because of network issues. You can regenerate the code through the 'Resend Code' option.

4. What is an OTP or verification code?

An OTP (One Time Password) or verification code is a password/code used to verify your mobile number or email ID when you log into your Goleservice account for the first time.

OTP verification will be also being done in other cases like creating an account, password recovery, and updating email/mobile details.

5. Why do I need to verify my mobile number or email address to log into my Goleservice account?

To make sure that your account details are always secure, verification by OTP (One Time Password) is important. This is a one-time process and you can log into your Goleservice account without any hassles once this is done.

PRIVACY AND SECURITY

1. How do I report a listing infringement?

If you think that your IP right has been infringed by any of our sellers, you can follow the below process. We require that the Intellectual Property right owner or authorized agent provide the following details and email it to info@goleservice.com,

Identification or description of the copyrighted work/ trademark that has been infringed.

Clear identification or description of where the material that you claim is infringing is located on www.goleservice.com with adequate particulars.

Product ID / website links of infringing products (in case of copyright infringement).

Goleservice is unable to process requests which do not specify exact product IDs or URLs.

Please do not provide links to browse pages or links of search queries as these pages are dynamic and their contents change with time.

Your address, telephone number, and email address.

A statement by you that you have a good faith belief that the use of the material complained of is not authorized by the copyright or intellectual property owner, its agent, or the law.

A statement by you, that the information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf Brand Name (in case of Trademark infringement)

Details of the intellectual property being infringed (Provide copyrighted images or trademark certificates as attachments)

2. If I have found a security Bug/Vulnerability/Issue what should I do?

We take security very seriously at Goleservice. If you have found an issue on Goleservice, you can report it to info@goleservice.com with the below details:

1. Steps to reproduce the bug/issue

2. Your web browser/mobile browser's name and version

3. Screenshot/screencast (if any).